What are the shipping charges?
Shipping charges are listed at the end of the order submission. If you want to know shipping charges, we will defer you to our online ordering process. We ask that you place an order, and at the end you will receive a full total, with shipping. To delete the inquiry order, simply close out of the session. Or go ahead and place the order, you can cancel this order at anytime, up until the order has been paid for. Orders submit for production only after paid for in full. Orders place automatically delete from our system if not paid for within one week of placing the order.

Can I cancel the order at anytime?
The order can be cancelled up until the time you pay for it , only. Once we receive payment (via PayPal or via check) your order cannot be cancelled or changed. No exceptions regarding the cancellations or changes. Once you submit the order, that is NOT the same as paying for the order. When you visit our payment center at www.invitations4sale.com/PayPal.html and make payment from there, or, again, if we have received your payment check via mail, then the order will continue, and it is at that point that the order cannot be changed or cancelled. Email us if you have questions, of course.

The following are the only things we will allow for changes once payment has been made:

Are proofs available and what should I expect?
Yes, proofs are mandatory on ALL orders for all stationery items ordered, and are only $5 per each item for Carlson Craft and Birchcraft, and only $6 per proof for McPhersons. This process, however, does slow your order processing down from anywhere between 1-5 days, in general. So, remember to allow for the extra proofing time when ordering your invitations. Proofs are usually sent via email. Please make sure that you provide us with all email account addresses that you use.

We have have problems in the past with Hotmail and Yahoo! accounts accepting our emails, so make sure to remember to check your junk mail, too.

Proofs are on plain, white paper printed in black. From the proofs you will be able to determine that your order is spelled out to your specifications, that you like your lettering and that everything is legible. You will also be able to see, in advance of printing, the layout, and lettering size that will be used. Without a proof, you will have no control if you want an order typeset a certain way. Some of our clients have definite ideas on how they expect to see something laid out. We do our best to accommodate whenever possible.

We give you all of the upfront information because we want you to be an informed consumer. We respect our clients and realize how expensive wedding costs are. Getting upfront information and knowing the rules at the beginning, can save you money and headaches later on.

REAL, MAILED PROOFS are available from Birchcraft, only, $15 per item. This form of proofing will add about 7-10 days to the ordering process. So, if you are experiencing doubt in your ink choice, then Birchcraft may be the way to go, and ordering a real press proof may really pay off!

What's the best way to select a lettering style?
Process of elimination works the very best way!

• First look at the numbers in the styles. If you cannot read them and you will be using those exact numbers, avoid them completely.
• Next look at the capital letters in your names. Do you like the way that they look? If no, then eliminate those.
• Then continue with the rest of the capital letters that you will be using and then look at things like, how will they hang on the line.
• Do they drop below the line?
• If traditional lettering is available, we recommend skipping it altogether. These are set at one size and cannot be smaller or larger. Photolettering is usually your best choice, as the lettering sizes can be made to actually fit the invitation.
• Don't forget to JUMBO the Bride and Groom's names on the invitation so that they stand out (unless you are using a combination lettering, then never mind).

Will the printing be raised or flat?
Imprint is almost always raised thermography. This is the copy-cat, and more economical printing vs. engraved. Engraved invitations can be determined if there is an actual impression on the reverse side of the paper. It actually pushes the paper up, giving it the raised appearance. Thermography, which accounts for what you will typically see nowadays, is produced to look like engraved, but no impressions in the back.
In certain circumstances, if the invitation is unique, the imprint my even be a flat imprint, please ask if you are concerned that your invitation (er envelope) might have flat printing.

Envelopes are mostly flat printed. If you are unsure what method, flat, thermography or engraved is being used on your invitation, please ask BEFORE you buy. Honestly, and upfront, we cannot help you out if you get the order printed, and then don't like them, because the imprint was not what you thought. You must ASK questions first, always, no matter who you buy from.

Are there any ink colors that work better than others? Anything to be watchful for?
Most of the invitations look fine in standard black, but that is a taste preference, and some people want matching or coordinating ink colors to their weddings. We understand. Try to avoid silver and/or gold inks when possible. Their shiny properties can make them difficult to read. Couple this with scripty lettering and you may not like your outcome. Some people still do like it, so again, it's a matter of preference. Lighter inks like peach or pink do not lend themselves well to scripty or small print, either. If you decide to go with a lighter or shiny ink, then try to choose a font that is easy to read, like a manuscript font. Ultimately it's your choice. You can get a press proof if ordering from Birchcraft, only, if you are in doubt about the ink color with the font. But make sure that you have the timeframe to allow for this extra service, too.

Do the response card envelopes come pre-addressed so that the guests can mail their replies?
Yes, the envelopes come pre-addressed, available in flat imprint, only, so that all your guests need to do is fill out the response card and mail it back to you. (Of course, don't forget to stamp the response envelopes when you send out the invitations!)

Are you going to send the actual products as shown in the albums viewed? Or do you send imitations or knock-offs?
We are an ordering company. We order directly from the manufacturer. So, your local party, tuxedo and/or floral shops (or wherever you saw the items) would order for you the exact same as Invitations4sale.com will for you, with one exception, we have specialized in social stationery since 1988.

How will the order arrive?
We ship all product via trackable shipping. (Almost always via UPS.) If you need your items faster, Next-Day Air is usually available and so is 2-Day service. (Shippers may vary in these circumstances.) Please make sure that the location for drop-off is a safe and secured location. Neither Carlson Craft, the delivery company or Invitations4sale.com, will be held responsible if the package is stolen or damaged while at the location you chose for it to be dropped of at. (Sorry, we need this to be up-front.)

ATTENTION TO CLIENTS SHIPPING OUTSIDE OF THE US: NEITHER INVIATIONS4SALE.COM, NOR THE PRINTER IS RESPONSIBLE FOR SHIPPING FEES OR ANY OTHER FEES ASSOCIATED WITH YOUR COUNTRY'S "BORDER-CROSSING RULES." ALL ORDERS ARE CLAIMED TO UPS BY THE PRINTER AT FULL RETAIL VALUE.

What if there is an error in my product?
First, when your package arrives, please count and review all items for accuracy. Assemble an invitation and then stuff the envelopes. Make sure that you have everything that you will need when the order arrives. If you should find an error, you must report it via email (only) within 48 hours of package receipt. Do not call with any problems, it must be thru email, only. No exceptions. Please state specifically the error. No refunds can be given once the order is paid for. These are custom orders, and absolutely no refunds or decreases in quantities can be made after you have paid for the order.

If the error is our fault or the printer's, it will be corrected- at no charge to you- in a quick & friendly manner. If the error is on your part, sorry, but re-orders are at retail prices less the discount. So, in other words, you start from scratch. Remember to re-check your order several, several times prior to submission. Please be aware that because some of the invitations are handmade papers, the invitation papers in your order may not match exactly as shown in the album. This is considered normal, as it is impossible to match the handmade and custom papers exactly as you see in the album. Unless a printing error, these will not be corrected and are considered a character of the product's uniqueness.

Additionally, since we do offer up to four (4) free samples per vendor, and since you can purchase proofs of your order, refunds are not given should you receive your order and find out that you do not like the color of the paper, paper quality, liners or the lettering/ink you chose, etc. Sorry, we offer free samples. If you did not take advantage of our samples first, before you buy, and then find out you do not like the paper color, this is NOT considered an error on our part, or the fault of the printer. Same scenario for your ink color, lettering and if you receive invitations in flat ink, as opposed to raised. Please ask. We do what our part (and more) to help you save money, that was our reason for starting this business 20 yrs ago. We still stand true to our reasoning, besides the fact that we also give to charities.

I received my order, but there are errors by the printer, and I need them by this weekend.
As long as they are correctable errors, or the company printed from the wrong proof that you approved (and it can happen) they will be corrected as soon as they possibly can. What we do not guarantee (ever) is that your order will arrive correctly the first time. Although this is the norm, for your order to arrive without any problems or issues, no one can guarantee this. Human-error can still come into play. But we will do our finest to see to it that it does not happen. Your order will be corrected to the proofs as you had approved last for each item. We will NOT, under any circumstances, give refunds, or give ANY proof refunds, period. We have been unfairly rated on TheKnot.com by some brides, in the past, who had errors and try to use this vehicle to get their orders for free. When we refused, they told us they would share their terrible story on the internet. All we can say, is that is unfair to us. We tell you at the beginning, give out free samples, and it is up to YOU to take advantage of it. We answer all emails promptly, and with the respect they deserve. We do not recommend waiting until last minute to do ANYTHING regarding your wedding. Things go wrong. No matter what, "Murphy's Law" will still find you. If you order late, you run the chance of delays with anything you do. DON'T ORDER LATE!! We are not here to take advantage, but see to it that you are NOT taken advantage by offering you awesome service and awesome pricing. Sorry, we need to state this. All found errors will be corrected to your last approved proof. (Happy to help, that's one of our mottos here.)

We are a fair, kind, ethical and honest company. We are a bride's true friend!